These Terms of Service govern access to and use of smithopticsa.shop, including purchases made through the website.

By accessing our website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms limits statutory rights that cannot legally be excluded or restricted.

1. Online Store

smithopticsa.shop operates an online retail store using Shopify ecommerce technology.

Shopify provides the technology supporting various store functions, but purchases made from smithopticsa.shop create a transaction between the customer and the seller operating smithopticsa.shop, unless expressly stated otherwise.

2. Eligibility

By placing an order, you confirm that:

• The information you provide is accurate;
• You are legally capable of entering into the transaction; and
• You are authorised to use the selected payment method.

3. Products

We make reasonable efforts to display products and product information accurately.

Product appearance may vary slightly because of manufacturing tolerances, device displays, photography, lighting or other factors.

Product availability may change without notice.

4. Prices

Prices displayed at checkout are the prices applicable to the order at the time it is submitted, subject to correction of obvious errors where permitted by law.

Any applicable taxes, charges or other amounts collected by us will be disclosed during checkout where required.

5. Orders

Submitting an order does not necessarily mean that the order has been accepted.

We may decline or cancel an order where reasonably necessary, including because:

• A product is unavailable;
• Payment cannot be authorised;
• Information provided is materially incorrect;
• Fraud or unauthorised activity is reasonably suspected;
• A pricing or technical error has occurred; or
• Fulfilling the order would violate applicable law.

If we cancel an order after receiving payment, amounts due back to the customer will be refunded.

6. Payments

Customers agree to provide current and accurate billing and payment information.

Payments may be processed by third-party payment providers, whose services may be subject to their own terms and privacy policies.

7. Shipping

All orders receive free standard shipping.

Our standard estimated delivery timeframe is 15–20 days.

Further details are provided in our Shipping Policy.

8. Risk and Delivery

Responsibility for goods transfers in accordance with applicable law.

Customers should provide a complete and accurate delivery address and promptly contact us if they discover an error.

9. Cancellation, Returns and Refunds

Returns, statutory cancellation rights, defective goods and refunds are governed by our Return and Refund Policy and applicable consumer law.

UK consumers buying online generally benefit from statutory distance-selling cancellation rights for eligible goods, while separate rights apply where products are faulty, not fit for purpose or not as described.

10. Acceptable Use

You must not use smithopticsa.shop:

• For fraudulent or unlawful activity;
• To interfere with website security;
• To introduce malicious code;
• To obtain unauthorised access to systems;
• To collect information unlawfully;
• To infringe intellectual property rights; or
• In any manner that violates applicable law.

11. Intellectual Property

Unless otherwise indicated, website text, graphics, layouts, logos, design elements and other original content made available through smithopticsa.shop are protected by applicable intellectual property laws.

Nothing in these Terms grants a customer ownership of our intellectual property.

12. Third-Party Services

The website may integrate services operated by third parties, including payment, logistics, analytics and ecommerce technology providers.

We are not responsible for independent third-party services except to the extent responsibility cannot legally be excluded.

13. Website Availability

We may modify, maintain, update or temporarily suspend parts of the website where reasonably necessary.

We do not guarantee uninterrupted access to every feature at all times.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer protection law.

Nothing in these Terms affects a consumer's statutory rights.

For business users, additional limitations permitted by applicable law may apply.

15. Events Beyond Reasonable Control

We will not be responsible for delay caused by circumstances outside our reasonable control to the extent permitted by law.

Examples may include:

• Severe weather;
• Natural disasters;
• Carrier disruption;
• Customs disruption;
• Government action;
• Labour disruption;
• Telecommunications failures; or
• Other comparable events outside reasonable control.

Where such an event occurs, we will take reasonable steps to minimise its effects where practical.

16. Privacy

Personal information is processed in accordance with our Privacy Policy.

17. Changes to These Terms

We may update these Terms where necessary to reflect changes to our services, business practices or legal obligations.

Changes will apply prospectively where required by law and will not remove rights already acquired under an existing contract.

18. Applicable Law and Consumer Rights

These Terms are subject to applicable law.

If you are a UK consumer, nothing in these Terms deprives you of mandatory consumer protections applicable in the part of the United Kingdom in which you live.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

20. Entire Agreement

These Terms, together with the policies incorporated into them, constitute the terms governing use of the store and purchases from smithopticsa.shop, subject to rights imposed by applicable law.

21. Contact

Questions regarding these Terms may be sent to:

smithopticsa.shop
Email: info@smithopticsa.shop

Effective date: 13 August 2026

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5. SHIPPING POLICY

Shipping Policy

This Shipping Policy explains how orders placed through smithopticsa.shop are processed and delivered.

1. Free Standard Shipping

All orders placed through smithopticsa.shop receive free standard shipping.

There is no minimum order value required to receive our standard free delivery unless a different condition is clearly disclosed before checkout.

2. Delivery Time

Our standard estimated delivery timeframe is:

15–20 days

The estimated timeframe begins after an order has been successfully confirmed and includes normal order processing and standard transportation time.

Delivery estimates are provided in good faith but are not a guarantee of an exact delivery date.

3. Order Processing

After an order is placed, we review the order for payment confirmation and fulfilment.

Customers will normally receive an order confirmation using the contact information provided during checkout.

If additional information is required to process an order, we may contact the customer using the email address associated with the order.

4. Order Tracking

Where tracking is available, tracking information will be provided after shipment or made available through the relevant order information.

Tracking information may require some time to become active after a carrier receives the parcel.

5. Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

Please verify all information before submitting an order, including:

• Recipient name;
• Street information;
• Building or flat number;
• City or town;
• Postcode; and
• Contact details.

If you notice an address error after placing an order, contact:

info@smithopticsa.shop

We will attempt to make a correction where operationally possible, but changes cannot be guaranteed after fulfilment or shipment has begun.

6. Delivery Delays

Although our normal delivery estimate is 15–20 days, delays can occasionally occur because of circumstances outside our reasonable control.

Possible causes include:

• Severe weather;
• Customs processing;
• Carrier congestion;
• Public holidays;
• Transport disruptions;
• Remote delivery destinations;
• Incorrect address information;
• Security inspections; or
• Other logistics events beyond reasonable control.

If an order is materially delayed, please contact us so we can investigate.

7. Customs and Import Procedures

Where an order crosses an international border, customs authorities may inspect or process the shipment.

Customers are responsible for providing any information reasonably required for delivery or customs clearance.

Any duties or taxes charged to the customer will be handled in accordance with the information disclosed at checkout and applicable law.

8. Multiple Shipments

An order containing several products may occasionally be delivered in more than one parcel.

If products are sent separately, the parcels may arrive on different dates.

You will not be charged additional standard shipping fees because all standard shipping is free.

9. Missing or Delayed Packages

If tracking information indicates unusual delay or your package has not arrived within the expected timeframe, contact:

info@smithopticsa.shop

Please provide:

• Your order number;
• Recipient name; and
• Relevant delivery information.

We will review the available shipping information and, where appropriate, contact the carrier or fulfilment provider.

10. Packages Marked Delivered

If tracking shows that a parcel has been delivered but you cannot locate it, please:

• Check the delivery location;
• Ask other members of the household;
• Check with neighbours where appropriate;
• Review any delivery notification; and
• Contact the carrier if carrier details are available.

If the package still cannot be located, contact us at:

info@smithopticsa.shop

11. Damaged Parcels

If an order arrives damaged, take photographs of:

• The exterior package;
• Shipping label;
• Interior packaging; and
• Damaged product.

Then contact:

info@smithopticsa.shop

Please include your order number and photographs so that we can review the issue.

Your statutory rights relating to faulty or damaged goods remain unaffected.

12. Returned-to-Sender Packages

A shipment may be returned to sender because of:

• An incorrect address;
• An incomplete address;
• Repeated failed delivery attempts;
• Failure to collect the parcel; or
• Other delivery problems.

If this occurs, contact us at info@smithopticsa.shop so we can determine the appropriate next step.

13. Cancellation

If you wish to cancel an order before shipment, contact us as soon as possible.

If fulfilment has already started or the parcel has already been dispatched, we may not be able to stop the shipment.

This does not affect statutory cancellation or return rights.

14. UK Consumer Rights

Our Shipping Policy does not exclude or restrict rights customers may have under applicable UK consumer law.

UK online-selling requirements include obligations concerning delivery arrangements, cancellation information and other pre-contract information.

15. Contact

For shipping or delivery enquiries:

smithopticsa.shop
Email: info@smithopticsa.shop

Free Standard Shipping: All orders
Estimated Delivery: 15–20 days